What was your first job, what did it teach you?
I joined Barclays at 16, working in the Holloway Road branch. Banking has changed massively in this time – I spent my first week in what was called the “mech room” manually processing transactions in the back office of the branch. It taught me that manual processing is boring and that people are not very good at it – or at least I wasn’t! But I loved it when I could talk with customers – far more interesting and fun!
Why did you want to work for Barclaycard?
Jes approached me, and when the Group CEO asked me to do a job, how could I refuse! This is a massively exciting and innovative part of the organisation. The payments landscape is changing rapidly and Barclaycard is at the forefront. We are the leading UK bank in payments processing with vast customer, behavioural and transactional data, giving us the opportunity to make strategic decisions on the client and product experiences. What was your first job and what did you learn from it?
CEO, Personal Banking
CEO, UK Business Banking
CEO, for Barclays businesses in Africa, India and in offshore
What do you love most about your job?
People! It is the personalities and experiences of our colleagues that make each day different and exciting. I thrive off the ideas and challenges that my immediate and wider team and peers give me and I learn from them every day!
What do you want to be known for? Or what’s your motto?
Being curious and continually asking ‘what is the right thing to do?’ for our clients, colleagues and for our business.
Tell us something surprising.
I’m a Spurs supporter…
What do you do in your spare time?
I have four amazing children spanning 6 to 16 – they keep me on my toes!
I love running, when I have the chance and have completed a couple of tough mudders.
I like my music festivals and go to Glastonbury every year. Although staying in a tent on the camp site is too hardcore for me now.
Travelling is my other passion – last summer I celebrated 30 years of being with Barclays by treating myself and my family to a long holiday travelling across the US.
What’s the best piece of advice you’ve been given?
Don’t stuff it up! / Always focus on the customer. If you get it right for them, everything else follows.