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Shane Holdaway

Chief Risk Officer, Cards & Payments

What were your most memorable previous jobs?

Running a whole country (Canada) for a company was very memorable—partly because of recency bias but even more so due to the fun and learning of growing a business in my non-native country. Another memorable job: early in my career, I had the opportunity to help build an internet startup/fintech as employee number 27—what a ride! Lastly, I was also a missionary when I was 19. I’m not sure it counts as a job since I didn’t get paid, but it was definitely a memorable experience.

What was your first job, what did it teach you?

I delivered newspapers door-to-door when I was 12. It taught me how to approach strangers and ask for money, how to throw accurately while moving in a perpendicular direction relative to the target (my first hands-on physics lesson in adding vectors), and that you can get a lot done before 6 a.m.

Why did you want to work for Cards & Payments?

I see a huge opportunity for us in the US market. It felt like a singular opportunity to build off a tremendous legacy of innovation and success to create a really special and impactful business and team.

What do you love most about your job?

The variety of topics I get to discuss with smart, talented, and creative people who have different backgrounds and perspectives than me.

What do you do in your spare time?

I spend time with my wife, Alysia, and our 4 kids—playing at the park, going to the movies, traveling the world, playing games at home. I also like to run in the early mornings—it clears my head and gives me energy.

What’s the best piece of advice you’ve been given?

“Remember, you’re not as good as they think you are on your best days…and you’re not as bad as they think you are on your worst days.” Which is to say, maintain perspective, keep the long view in mind, and always have a learning mindset.