What were your most memorable previous jobs?
Growing up my parents STRONGLY encouraged me to always have a part time job. As a result, I worked at a lot of merchants. This included a butcher shop, clothing store, restaurants, a hotel and even a garden centre. I learned a lot about customer service and also gained insight into the challenges and benefits of being a small business owner.
What was your first job, what did it teach you?
It was a local garden centre. When things were busy I’d help customers chose trees and plants and load them into their cars. When things were’t busy I’d be in the back hand filling bags with soil mixed with manure for sale. I quickly learned it was important to good at helping customers or I’d be sent shovelling.
Why did you want to work for Cards & Payments?
Barclays has an amazing brand and reputation in the market. There are only a handful of global banks that had the foresight to retain their merchant payment business. Getting the chance to lead Barclays amazing payment business felt like a once in a lifetime opportunity.
What do you love most about your job?
The colleagues and our shared mission to create amazing outcomes for our clients.
What do you do in your spare time?
I love coaching my boys football team. They are a terrific group and its fun to spend time with the boys.
What’s the best piece of advice you’ve been given?
Always play a long game. Maintain great relationships and be dependable and transparent.